Shipping policy
How orders placed directly with New Express are prepared, tracked and delivered.
Updated 9 September 2026
Order processing
Preparation begins after payment is confirmed. Processing and delivery estimates shown on the product page or at checkout may vary by item, destination and the supplier dispatching it.
Direct fulfilment and tracking
Some products may be shipped directly by a supplier to the checkout address. When tracking is available, it will be linked to the order and made available to the customer.
Items in one order may arrive in separate parcels and at different times.
Address, duties and imports
Please check the recipient name, tax identifier where required, phone number and address before paying. Checkout shipping charges form part of the order total. Duties, customs charges or local fees will be shown when they can be calculated in advance; mandatory government charges remain subject to the destination country's rules.
Delays and delivery issues
Customs checks, severe weather and carrier restrictions can change an estimate. Contact us if tracking reports an issue or the estimated window has passed so we can investigate.
Need help with a delivery?
Send us your order number and a short description. Our team will check its progress and reply through the support channel.
New Express · adm@newexpress.shop